Community Money Advice Launceston is a regulated charity. We are registered with the charity commission; we are full insured to give debt advice and are authorised and regulated by the Financial Conduct Authority. (FCA.) Alongside this, we are affiliated to CMA which supports 120 centres, like ours, nationally. They provide training, IT software, a helpline for our advisors and the mandated FCA overarching support and review.
During the last week, we were visited by our Regional Support Manager from CMA, Dawn, for our annual review visit. These visits are a regular part of how we work provide oversight to debt advice services which is guided by the FCA. They give us a chance to check in, share ideas, and make sure we are delivering the best possible support to our community.
What we did during the visit:
- Celebrated successes: We discussed the positive impact made by having a new part-time administrator the office and how this has allowed increased productivity and the Volunteers week celebrations back in the summer.
- Checked our standards: We reviewed our policies, procedures and case notes to keep everything safe and high-quality for everyone.
- Planned for the future: We discussed planning for Challenge Volunteer week and also the plans moving forward with volunteer recruitment, fundraising and grant applications.
We are proud of our volunteer’s team’s hard work and dedication. Visits like this help us stay focused and on track, stay accountable, and keep moving forward together!
