If you have any other questions that this page does not answer, please Contact Us and we’ll be happy to help.
Will I always see the same adviser?
At the first appointment you will normally meet with 2 advisers. We will try to arrange for at least 1 of these to see you at subsequent appointments to provide continuity.
Can I bring someone with me?
Yes – a friend or family member is most welcome to be with you.
What happens if I cannot get to an appointment?
Don’t worry – please try to let us know as soon as possible and we will rearrange the appointment. We can even come to your home address if that is more convenient to you.
What if I am not happy with the service provided?
If you are not happy with the advice you have been given or the approach we have taken, please talk to your adviser initially. If you do not feel you can do this, please leave a message on our answerphone and someone will call you. If we cannot resolve your concern informally, we have a formal complaints procedure.
Do you provide help for businesses?
Unfortunately we are unable to give advice to businesses at the current time.